Refund policy

At STORKK, every product is made specifically for you after your order is placed. Because we use a Print-on-Demand (POD) production process, we encourage customers to review their order carefully before completing their purchase.

1. Returns

We accept returns only if:

  • The product received is damaged.
  • The wrong product or wrong size was delivered.
  • The product has a manufacturing or printing defect.

To be eligible for a return, the item must:

  • Be unused and unwashed.
  • Be in its original condition.
  • Be returned with all original packaging, tags, and accessories (if applicable).

2. Non-Returnable Items

As each product is custom-made after an order is placed, we do not accept returns or exchanges for:

  • Change of mind.
  • Incorrect size selected by the customer.
  • Color expectations due to screen differences.
  • Minor variations in print placement or color.
  • Orders placed with incorrect shipping information provided by the customer.

Please refer to our size guide before placing your order.

3. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Your email should include:

  • Order number.
  • Clear photos of the product.
  • Photos of the packaging.
  • A brief description of the issue.

Our team will review your request and provide a resolution as quickly as possible.

4. Refunds

If your refund request is approved, the refund will be processed to your original payment method.

Refund processing times may vary depending on your payment provider but generally take 2–4 business days after approval.

5. Order Cancellation

Orders may only be cancelled before production has started.

Once production begins, cancellation requests cannot be accepted because every item is manufactured specifically for your order.

6. Exchange Policy

Exchanges are only available if:

  • You received the wrong product.
  • The product has a manufacturing defect.
  • The wrong size was shipped by us.

We do not offer exchanges for size selection mistakes made during checkout.

7. Return Shipping

If the return is approved due to our error (wrong, damaged, or defective product), STORKK will arrange or reimburse the return shipping where applicable.

For any other reason, return shipping costs are the customer's responsibility.

8. Refund Rejection

Refund or replacement requests may be declined if:

  • The issue is reported after the allowed time.
  • The product has been used, washed, or damaged after delivery.
  • Sufficient evidence of the issue is not provided.
  • The claim does not meet the conditions outlined in this policy.

9. Contact Us

If you need assistance regarding a return or refund, please contact us:

STORKK

Email: support@storkk.in

Please include your order number in all communications so we can assist you more efficiently.